Hear what's working — at the moment it's happening.
Annual surveys are too late. Post-purchase emails get ignored. We install touch-screen feedback panels at the exact point of experience — checkout counters, treatment rooms, hotel reception, event exits — so you hear from real customers when their impression is fresh and the detail still matters.
The closer to the experience, the truer the signal.
Four signals, not four hundred.
Good feedback is the right amount, not the most. We design the touch flow to take ten seconds and capture what you'll actually act on.
Satisfaction or NPS
Single-tap rating on a 1-5 or 0-10 scale. The number that tells you the trend at a glance.
Reason tags
If the rating's low, a quick "what went wrong" tap-pick — staff, wait time, product, environment. Specific enough to act on.
Comments (optional)
For customers who want to tell you more. Often the most valuable line of the day.
Time, location, staff
Every response stamped with when, where, and (if you opt-in) which team member was on shift. Pattern-spotting becomes possible.
From the screen to the schedule.
The dashboard is real-time. Scores by site, time of day, and (with permission) team member. When a site drops below a threshold, your operations team gets an alert before the next shift starts.
Tie it to roster decisions, training priorities, store-of-the-month leaderboards, or quarterly business reviews. The feedback isn't the project — it's the input to better operations.
The store that knows it dropped from 4.6 to 4.1 this week can fix it on Saturday. The store that finds out at the annual survey can't.
Customer feedback, answered.
What operators want to know before they install touch-screen feedback.
How is this different from email surveys or NPS tools?
Email surveys depend on the customer responding after they've left and the experience is hours or days old. Point-of-experience feedback captures the impression while it's still raw — typical response rates are 10× higher and the comments are dramatically more specific. Email surveys still have a place; this is the upstream catch.
Are responses anonymous, or can customers opt to be identified?
Default is anonymous — just the rating, optional reason tag, optional free-text comment, timestamp and location. For sectors where follow-up matters (hospitality, healthcare), an optional contact field can be added so customers who want a call back can leave their details.
What hardware do you supply for the feedback panel?
Commercial-grade touch screens (typically 10-15 inch) on wall, counter, or floor-stand mounts depending on the placement. Hardware is sized to the space — counter-mounted at checkout, wall-mounted at exits, free-standing at reception. We design the mount to match the fit-out.
Can the questions be customised per location or season?
Yes. Different question sets per site, time of day, or campaign period. A pharmacy can ask about wait time during peak hours and product range during quieter hours. A hotel can swap questions between business and leisure seasons. The system rotates on a schedule we configure.
How do we get the data out — dashboard, exports, alerts?
All three. Live dashboard for ops and leadership. Scheduled email reports for staff who don't log in. Real-time alerts when a site drops below a threshold so the next shift starts knowing about it. API access for BI integration if you've got a broader analytics layer.
What gets collected and where is it stored?
Ratings, optional comments, timestamps, location, optional staff tag. No identifying data unless the customer opts in. Data is hosted in Australia for clients who require it, EU or US for clients without local-residency requirements. We'll match the residency to your compliance posture.
Find out what your customers actually think.
Hardware, hosting, content, dashboard — we deliver all of it.